Fix a Problem

Tell us what’s going wrong and we’ll point you to the right fix. Browse the most common issues below, or contact us directly for hands-on help.

Computer Running Slow

Speed up a slow Windows computer — or if it’s a Mac, what’s actually going on with a slow Mac.

Wi-Fi & Internet

Wi-Fi keeps dropping, Wi-Fi running slow, or dead spots in a prewar apartment.

Printer Problems

Printer won’t connect to Wi-Fi or shows offline but it’s connected.

Security & Scams

Spot a phishing email before it costs you anything, or keep a WordPress site secure and backed up.

Backup & Data Loss

The right way to back up your computer, or if you’re missing photos, Lightroom photos missing or not syncing.

Microsoft 365 & Email

Microsoft 365 sign-in problems, step by step.

Something Else?

If it’s not on this list, it’s still probably something we’ve fixed before. Reach out and describe what’s happening — we’ll tell you honestly whether it’s a five-minute fix or something worth a visit.

Frequently Asked Questions

What if my problem isn’t listed above?

It’s still probably something we’ve fixed before. Reach out and describe what’s happening — we’ll tell you honestly whether it’s a five-minute fix or something worth a visit.

Do you offer remote support, or only on-site?

Both. Plenty of issues — software problems, Microsoft 365, account lockouts — get resolved remotely the same day. Anything hardware-related or network-wide usually needs an on-site visit.

How much will it cost?

It depends on the job. We’ll give you a straight answer on cost before any work starts — no surprise charges.

TECH SUPPORT NYC

Technology for a better tomorrow · Proudly serving Manhattan

Need hands-on help?

On-site and remote tech support for homes and small businesses across the Upper West Side and Manhattan.

Book a consultation (844) 915-4004

382 Central Park West, New York, NY 10025 · Mon–Fri 8am–5pm · Local. Reliable. Here to help. — techsupportnyc.com

What this section helps you do

Understand phishing, scams, passwords, privacy, account recovery and safer everyday computing without unnecessary fear.

If you think you were hacked

Change the affected account password from a trusted device, enable MFA and review active sessions.

Phishing signs

Urgency, unexpected login links, unusual payment requests and slightly misspelled domains are common warning signs.

Password strategy

Use a password manager and unique passwords. Reusing one strong password across many sites is still risky.

Protect your devices

Install security updates, use device encryption and keep a tested backup of important files.

Quick checklist

Confirm your backup before making major changes.
Write down the exact error or symptom before troubleshooting.
Install operating-system and app updates from trusted sources.
Change one setting at a time so you know what helped.
Use related guides below for the next specific step.

Frequently asked questions

Is a strange email enough to mean I was hacked?

No. Receiving phishing mail is common; account takeover usually shows additional signs such as unknown logins or changed settings.

What is the most important security step?

Unique passwords plus MFA on important accounts makes a major difference.

Should I pay a suspicious invoice to avoid trouble?

Verify payment requests through a separate trusted communication channel first.